Provider Portal Planlink
Guest Eligibility (No login required)
Check eligibility
Access to:
- Real-time member eligibility and PCP assignment
- Remaining deductible/ MOOP (when applicable to member’s plan)
- Links to benefit and prior authorization information from results page
PlanLink, CCP’s and 22 Health’s full access portal (Login credentials required)
Login to Provider Portal
Access to:
- Verify member eligibility & PCP assignment
- View/ print electronic member ID card
- Request authorization
- View full details for auth and claim status
- Submit claim appeals
- Secure messaging with CCP and 22 Health
Guest Claims (No login required)
Check claims status and more
Access to:
- Claim status codes at claim and service level, including denial reason (if denied)
- Net payable
- Check number/ check date
- Check paid to/ amount
- Total check amount
- Patient total
- Link to Provider Claim Appeal Form
Availity
http://Availity.com or 1-800-282-4548
CCP, 22 Health and Availity have partnered to offer free claim and Electronic Remittance Advice options, including direct data entry, and HIPAA compliant ANSI transactions at no cost to you.
CCP and 22 Health Provider Portal – Frequently Asked Questions (FAQs)
What is PlanLink?
PlanLink is CCP’s full access provider portal.
Who needs access to CCP's and 22 Health's provider portal, PlanLink?
Office personnel of a contracted/ credentialed provider group who need to request authorizations, check auth and claim status, or submit claim appeals should enroll. The office manager or practice administrator will need to enroll as a “Site Manager.”
Can I have PlanLink access if I work for a non-participating provider or third-party billing/ collections company?
Only participating provider groups are granted login credentials and full PlanLink, access. Non-participating provider groups or third parties can use CCP’s Guest Claims or Guest Eligibility portals. See additional information in Guest Eligibility and Guest Claims sections.
With full PlanLink access, what responsibilities does the PlanLink Site Manager have?
The PlanLink Site Manager must log in to PlanLink at least once every 30 days to confirm all PlanLink users and providers associated with their office/group. They are also responsible to share any key updates with their users and CCP.
How can I request PlanLink access?
All participating provider groups receive instructions and link to e-Apply as part of their new provider onboarding packet. For questions, please contact your Provider Operations representative, or send an email to PlanLink@ccpcares.org.
Can my office share a single login username and password for PlanLink?
No. Username/password sharing is strictly prohibited. To ensure the security of member information, all users must have a unique PlanLink user ID and password.
I still have questions. How can I get more information about PlanLink, Guest Eligibility, or Guest Claims?
Please send an email to PlanLink@ccpcares.org
Who do I contact for technical help (e.g., password reset) or help with PlanLink or Guest portal navigation, or user account updates?
Please call 844-514-1494 to reach a 22 Health PlanLink Support Desk agent.
- Press option 1 for technical assistance such as password reset or help unlocking your account
- Press option 2 for any other questions or support such as help with portal navigation (how to enter an auth request, check claim status, etc.) or updating user access
Can I submit claims via PlanLink?
No. Claims are submitted via Availity. See additional information in Availity section.
Which internet browser should I use to access PlanLink or the Guest portals?
For the best experience with PlanLink, please use one of the following internet browsers:
• Google Chrome: Version 118 or later (previously version 106 or later)
• Microsoft Edge: Version 118 or later (previously version 106 or later)
• Mozilla Firefox: Version 115 or later (previously version 102 or later)
• Safari: Version 17 or later (previously version 15 or later)
(Internet Explorer is no longer a supported browser.)