Broker Resources
Get the tools you need to confidently enroll Broward County residents in 22 Health plans.
Broker Resources
Get the tools you need to confidently enroll Broward County residents in 22 Health plans.
Who we are
22 Health is a division of Community Care Plan (CCP), jointly owned by Broward Health and Memorial Healthcare System.
We offer Bronze, Silver, and Gold Marketplace plans that offer direct access to a large local provider network and real human support, available in English, Spanish, and Creole.
Key differentiators to highlight include:
Jointly owned by trusted healthcare leaders, Broward Health and Memorial Healthcare System.
22 Health is mission‑driven and community‑rooted. We are committed to members, not shareholders.
Our clinical and support teams are locally based and have deep knowledge of Broward County.
New Broker? Start here!
Quick Start Checklist
- 1. Contract with our FMO, Health Family Insurance (HFI)
- 2. Create your HealthSherpa and/or Softheon broker account
- 3. Submit your first 22 Health enrollment
- 4. Once your first enrollment is submitted and all contracting requirements are complete, you will become carrier-appointed with 22 Health
- 5. Commissions for qualifying enrollments are paid through HFI
Broker Bonus Program
During Open Enrollment, 22 Health may offer bonus opportunities for eligible licensed and appointed brokers in addition to standard commissions.
Please review the current Broker Bonus Program for eligibility requirements, payment details, and program terms and conditions.
Marketplace Training Resources
Need to complete your annual Marketplace certification?
Visit the CMS Marketplace Training website here for more details: CMS Registration and Training for Marketplace Agents and Brokers
Frequently Asked Questions (FAQs)
When do I become appointed with 22 Health?
Brokers are typically appointed after their first submitted 22 Health enrollment and completion of all contracting requirements.
Who pays commissions for 22 Health enrollments?
Commissions for qualifying 22 Health enrollments are paid through our FMO Health Family Insurance (HFI).
Which broker enrollment platforms can I use?
Brokers can use HealthSherpa and the Softheon broker portal for plan and enrollment support.
How do I check the status of my appointment?
For appointment status questions, contact Health Family Insurance (HFI) or the 22 Health Broker Support Team.
Who do I contact if I need help with an enrollment?
For enrollment assistance, appointment questions, broker support, or escalations, contact the 22 Health Broker Support Team at brokersupport@22healthplan.com
Where can I find plan benefits and marketing materials?
Plan materials, Summary of Benefits and Coverage (SBCs), benefits grids, broker newsletters, and other resources are available on this page.
Where can I complete my Marketplace training requirements?
Brokers can complete required Marketplace training through CMS: CMS Registration and Training for Marketplace Agents and Brokers
Broker and Agent FAQs with CMS
Who do I contact if I need assistance from HFI?
Health Family Insurance (HFI): 888-206-9133
- Downloadable assets
- Broker Brochure (PDF): A quick overview about 22 Health and what we offer.
- Benefits Grid: Side‑by‑side plan details for Bronze/Silver/Gold to aid comparisons.
- Summary of Benefits & Coverage (SBCs)
- Softheon Broker’s Portal
- 22 Health Newsletters
- Broker Bonus Program
- broker support
For broker onboarding support, training invites, and agent resources, visit:
- Need help?
For 22 Health broker questions and requests, contact:
Sarah Rodriguez Cortez, 22 Health Marketplace Account Manager
E-mail: brokersupport@22healthplan.com